Privacy Policy

 

Our Privacy Policy

This website is brought to you by Heti's Colours Ltd. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Just Heti's Colours Ltd ('we' or 'us') is the 'data controller' (that is, the company who is responsible for, and controls the processing of, your personal data).

This privacy policy is not intended to, and does not, create any contractual or other legal rights or obligations on either your or our part.
 
1.         Information about us

Each time you use our service, we will send you an email verifying the order and confirming that the Goods requested have been sent.  We also reserve the right to send all customers of our service email communications from time to time regarding updates and changes to our Goods and services, new links to our website and any technical, administrative or legal notices important to our website, our products ands services that we consider essential.  Customers are not able to unsubscribe from these notices.

2.         Personal data we may collect about you

We will obtain personal data about you (such as your name, address, date of birth, membership number, payment details and opinions) whenever you complete an online form.

For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, enter a competition, or purchase goods or services.   

We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of Specify.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on 'Use of cookies' below.

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information, which we already hold, about you in order to help us provide Goods and services and improve and personalise our service to you. 

3.         How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

–      to help us identify you and any accounts you hold with us

–      administration

–      research, statistical analysis and behavioural analysis

–      customer profiling and analysing your purchasing preferences

–      marketing--see 'Marketing and opting out' below

–      fraud prevention and detection

–      billing and order fulfillment

–      credit scoring and credit checking--see 'Credit checking' below

–      customising this website and its content to your particular preferences

–      to notify you of any changes to this website or to our services which may affect you

–      security vetting

–      improving our services

4.         Marketing and opting out

Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text/picture/video message, or email about our products, services, promotions, special offers and charitable causes, which may be of interest to you.  If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights' below.

5.         Information Shared

We are the sole owners of the information collected on this website.  We will not sell, rent or otherwise disclose your personal information to any third party, without your consent except in the following:

–      We do share non-personal, non-individual information in aggregate form with our business partners for business purposes, for example with advertisers on our website or we may tell our business, partners the number of customers in certain demographic groups who purchased certain products.  This does not involve disclosing any personal information, which can identify any individual customer in any way.  This disclosure with our business partners in accordance with the 'Marketing and opting out' section above

–      other companies within our group

–      our agents and service providers including providers of web hosting and maintenance services)

–      credit reference agents--see 'Credit checking' below

–      law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to:

–      Comply with the law or with legal progress;

–      Protect and defend our rights and property or that of our customers;

–      Prevent fraud;

–      Protect against abuse, misuse or unauthorised use of our website; or

–      Protect the personal safety or property of our customers or the public (e.g. if you provide false or deceptive information about yourself or attempt to pose as someone else, we will disclose such information about you as we have to assist any type of investigation into your actions.

We may employ other companies to provide services for us, including for example, delivery of orders of processing of credit card payments.  These companies have access to the personal information needed to perform their functions and not for any other purposes.  They are bound by confidentiality agreements not to disclose any information for any other purpose.

We may transfer our customer database, including information contained therein, to a third party who acquires all or substantially all of the assets or stock in our company or our website service whether by merger, acquisition, reorganisation or otherwise. 

6.         Keeping your data secure

We will use technical and organisational measures11 to safeguard your personal data, for example:

–      access to your account is controlled by password and username which are unique to you

–      we store your personal data on secure servers

–      payment details are encrypted using SSL technology

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

7.         Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance. 

8.         Credit checking

To enable us and other companies in our group to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

9.         Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

–      give consent on his/her behalf to the processing of his or her personal data

–      receive on his/her behalf any data protection notices

-      give consent to the transfer of his/her personal data abroad

–      give consent to the processing of his or her health information

9.         Use of cookies

A cookie is an alphanumeric identifier and a small text file, which we transfer to your hand drive through your web browser when you visit our website.  It enables our own system to recognise you when you visit our website again and improve our service to you. 

Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently.  This traffic information can be used to enhance the content of our website and make your use of it easier.  We do not track which pages you looked at while visiting our website. 

We use cookies and other online tracking devices such as web beacons, action tags, local shared objects and single-pixel gifts on this website to:

–      keep track of the items stored in your shopping basket and take you through the checkout process

–      recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time)

–      obtain information about your preferences, online movements and use of the internet

–      carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor/customer requirements and interests

–      target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests

–      make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.  In certain circumstances we may collect personal information about you - but only where you voluntarily provide it, for example, by completing an online form or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested to enable you to put items in your shopping basket and use our checkout process.

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to disable cookies completely.

Third-party cookies

We work with third-party suppliers who may also set cookies on our website, for example, Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content). These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. Please be aware that if you remove cookies from your browser, you may lose some of the functionality of this website.

For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.  You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

10.       Transfer of data overseas

The information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

When you signed up for membership of this website you agree that we may transfer your personal data to countries outside the European Economic Area. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.

11.       Your rights

You have the right to request a copy of the information that we hold about you, subject to the payment of a small fee currently £10 to request access to personal data which we may process about you.

If you wish to exercise this right you should:

–      put your request in writing
–      include proof of your identity and address, for example, a copy of your driving licence or passport, and a recent utility or credit card bill
–      confirm that you are happy for us to deduct the sum of £10 from your debit or credit card
-      specify the personal data you want access to, including any account or reference numbers where applicable.

You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information, which is inaccurate.  This is free of charge. If you wish to exercise this right you should:
–      put your request in writing
–      include proof of your identity and address, for example, a copy of your driving licence or passport, and a recent utility or credit card bill
–      specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes.  If you wish to exercise this right you should:
–      put your request in writing or send an email to (address) with a header that says 'Unsubscribe' is acceptable)
–      provide us with enough information to identify you, for example, account number, username, registration details
–      if your objection is not to direct marketing in general, but to direct marketing by a particular channel, for example, email or telephone, please specify the channel you are objecting to.


13.       Your consent

By submitting your personal information you consent to the use of that information as set out in this policy.

14.       Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.
 

15.       Our contract details

We welcome your feedback and questions. If you wish to contact us, please send an email to (email address) or you can write to us at (address) or call us on (telephone number). Our registered office is (address).

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version, which will apply each time you access this website.

16.       Links to other websites

Our website contains links to other websites.  Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.
 

© Heti's Colours Ltd: All Rights Reserved

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.

secure setting image for paypal 

THIS TECHNOLOGY INCLUDES THE FOLLOWING FEATURES:

Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.

Data Integrity – this checks the data being transferred to ensure it has not been altered.