Shipping & Returns

 

DELIVERY & RETURNS

DELIVERY DETAILS

UK STANDARD DELIVERY £6.95
All orders are posted using special delivery or courier and will need a signature. You will receive a tracking number via email. Please ensure someone is at delivery address to sign for the order.

We also offer an Express/ Premier delivery next day service to any address within the UK, please email studio@hetiscolours.com for quote.

If you have any queries please do get in touch at studio@hetiscolours.com

RETURNS: How do I return my order?

  • 1. Please email studio@hetiscolours.com to inform us you will be returning your item.
  • 2. Please return items back in original boxes and packaging within 14 days, in perfect condition, unused, unwashed and with the tag still attached to the scarf.
  • 3. We recommend that all goods be returned via a recorded method of delivery. Please get a 'proof of posting' certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. Heti’s Colours Ltd cannot be held responsible for any returns that do not reach us and unfortunately you will remain billed for lost items.

Please send all returns to:

44a Coolhurst Road, London N8 8EU UK

Refunds will be processed within a maximum of 14 days after receipt. We will send you a confirmation email once we have refunded but bear in mind it may take a few days to show up on your bank statement. Please note we will only refund the postage and packaging charge for sending the product to you if the product is damaged, faulty, or does not match your order.

If you suspect your goods are Faulty

In the unforeseen event that you suspect your item of being faulty, please accept our apologies and contact us asap to discuss at studio@hetiscolours.com Where we will offer an exchange or refund, we will also accept the responsibility for the postage fees up to a value of £8.00

Please Note:
SOME OF OUR PRODUCTS ARE HAND WOVEN FROM NATURAL FIBRES. ANY VARIATIONS IN WEAVE OR TEXTURE ARE INHERENT CHARACTERISTICS OF THE FABRIC. ALL HAND EMBELLISHMENTS MAY HAVE VARIATIONS. PLEASE TREAT WITH CARE.